Wednesday, 25 May 2011

Can Doctors Play PingPong? Seriously....

I know I haven’t written in a while, and well that mostly because adoption wise we are stuck, unless you count bouncing back and forth between doctors.  Jeesh!

Where we live it isn’t an easy thing to find a family doctor.  Our old one which we absolutely adored works 2 hours away from us so it doesn’t make sense for us to see her anymore.  For the past 2 and a half years we’ve been going to emergency and walk in clinics to see doctors.  Then about six months ago Dale found a doctor taking on new patients, and after meeting him he decided to take us on.

Now the crux of the problem, he doesn’t “Know” us well enough to fill out the medical forms and wants our old family doctor to fill out the forms.  However, since our new family doctor has been treating me for my diabetes now, my old family doctor isn’t comfortable filling out the forms either because we now have a new family doctor. 

Finally our new family doctor said he would fill out the forms if we can get our medicals records to him.  That sounds easy enough doesn’t it.  Except that my old family doctor has the worlds most stupidest secretaries.  If you think I am being mean, or harsh I’m not.  They have proven it over and over and over again.   A close family friend also saw our doctor and to have an appointment for fertility treatments.  Never having fertility treatments before, she asked the secretary what to expect.  The secretary responded with, “I think they go over positioning.”   My husband and I have often called to book an appointment, and are told after we give our name reason for calling, “that the doctor isn’t taking any new patients.”  To which we always have had to affirm that we aren’t new patients.  They were supposed make an appointment for my son to see a throat specialist and when I called to find out why we hadn’t received a phone call yet from the specialist to wait, and wait, and wait some more.  After six weeks and getting the same response I drove over to the doctor and asked the secretary to open up my son’s file, and sure enough they never even placed the call. 

My old family doctor is a great doctor but by some fluke she hires (she’s gone through several) really stupid secretaries.  And this is who we are stuck dealing with.  It has been a month now, and no transcripts delivered, no faxes made, lots and lots of promises, and yet nothing finds it way into our new Doctor’s mailbox.

Dale went to see our new family Doctor today, and his secretary who is more than competent called our old doctor’s secretary and sure enough another promise made to get the medical files delivered.   We were told it would be there in three days, but I won’t hold my breath.  Is “Because our Doctor’s secretaries won’t give us the damn files” a value reason for not having our medical history?  It would make things a lot simpler if it were.

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